Shipping Policy

At Souledverse, we take care to prepare and package every order so that your artwork reaches you in the best possible condition.

Order processing

Orders are processed after payment confirmation and verification of the delivery details. Processing and dispatch times may vary depending on product availability and production requirements.

Shipping charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Delivery estimates

Estimated delivery timelines will be communicated where available. Actual delivery may vary by destination, courier availability, weather, operational delays and other circumstances beyond our control.

Order tracking

Once your order is dispatched, tracking details will be shared where available so you can follow its progress.

Incorrect address or failed delivery

Please ensure that your shipping address and contact details are accurate. Incorrect or incomplete details may delay delivery or result in a failed delivery attempt.

Damaged deliveries

If your order arrives damaged, please contact gallery@souledverse.com within 48 hours of delivery with your order number and photographs of the product and packaging. We will review the issue and assist you in accordance with our Return, Refund & Replacement Policy and applicable law.

Contact

For shipping-related questions, email gallery@souledverse.com.